At MyFastRx, we are committed to providing affordable, high-quality care and a smooth customer experience before, during, and after your order. If you have any questions or concerns about your order, please contact our patient care team at 689-400-7481 or support@myfastrx.com.
Returns & Refunds at a Glance
- Prescription medications cannot be returned once dispensed
- Orders canceled before shipment may be eligible for a full refund
- Lost packages may qualify for review and possible reshipment
- MyFastRx does not guarantee specific treatment outcomes or results
- Please contact support with any return, refund, or delivery issue
Prescription Medications
State and federal regulations do not allow the return of prescription medications after they have been dispensed by the pharmacy. Once your payment has been processed and your prescription order has been shipped or dispensed, all sales are final.
MyFastRx does not guarantee specific treatment outcomes or results. Because each patient responds differently, refunds are not provided due to dissatisfaction with treatment results alone.
Before your order ships, you may log in to your MyFastRx account to update your address, update your payment method, or cancel your subscription.
If your prescription medication arrives damaged, is lost in transit, or does not arrive as expected, please contact our patient care team right away at 689-400-7481 or support@myfastrx.com.
Multi-Month Plan Cancellations and Refunds
Multi-month plans are paid in advance at discounted prices. Medication is dispensed and shipped in three-month supplies.
You may cancel the unfulfilled portion of your plan before your next three-month supply has been submitted to the pharmacy for processing. Medication that has already been submitted to the pharmacy, prepared, dispensed, or shipped cannot be canceled, returned, or refunded.
Because multi-month discounts are based on the length of the plan selected, any medication already received or submitted to the pharmacy will be recalculated using the applicable shorter-term plan pricing for that amount of medication. If there is no single plan matching the amount provided, the applicable combination of shorter-term plan prices will be used.
All calculations will use the prices that were in effect on your original purchase date, even if our prices have changed since then.
Your refund will equal the amount originally paid, minus the recalculated price of the medication already received or submitted to the pharmacy.
There is no additional cancellation fee.
Example: If you paid $948 for a 12-month Semaglutide plan and canceled after receiving six months of medication, the six months received would be recalculated using the original six-month plan price of $534. Your refund would be $414.
If no medication has been submitted to the pharmacy, you will receive a full refund.
Lost or Delayed Packages
In the rare event that your package is lost in transit, MyFastRx will work with the carrier, including USPS, FedEx, UPS, or others, to help investigate and resolve the issue.
If appropriate, we may review the situation and determine whether a reshipment is warranted.
Please note that carrier delays caused by weather, holidays, or operational issues may extend delivery times. If your package does not arrive or appears to be lost, please contact our patient care team at689-400-7481 or support@myfastrx.com.
Return / Refund Questions
If you have questions about your order, shipment, or eligibility for a refund, please contact our patient care team at 689-400-7481 or support@myfastrx.com before taking any action. Our team will review your situation and provide the appropriate next steps.